Books about Telephony from Amazon.com

iPhone: The Missing Manual: Covers the iPhone 3G (Missing Manual)
The new iPhone 3G is here, and New York Times tech columnist David Pogue is on top of it with a thoroughly updated edition of iPhone: The Missing Manual. With its faster downloads, touch-screen iPod, and best-ever mobile Web browser, the new affordable iPhone is packed with possibilities. But without an objective guide like this one, you'll never unlock all it can do for you. In this new edition, there are new chapters on the App Store, with special troubleshooting and sycning issues with iTunes; Apple's new MobileMe service, and what it means to the iPhone; and Microsoft Exchange ActiveSync compatibility. Each custom designed page in iPhone: The Missing Manual helps you accomplish specific tasks with complete step-by-step instructions for everything from scheduling to web browsing to watching videos. You'll learn how to: Use the iPhone as a phone -- get a guided tour of 3G's phone features and learn how much time you can save with things like Visual Voicemail, contact searching, and more Figure out what 3G means and how it affects battery life, internet speed, and even phone call audio quality. Treat the iPhone as an iPod -- listen to music, upload and view photos, and fill the iPhone with TV shows and movies Take the iPhone online -- learn how to get online, use email, browse the Web, and use the GPS Go beyond the iPhone -- discover how to use iPhone with iTunes, sync it with your calendar, and learn about The App Store where you can pick from hundreds of iPhone-friendly programs Teeming with high-quality color graphics and filled with humor, tips, tricks, and surprises, iPhone: The Missing Manual quickly teaches you how to set up, accessorize, and troubleshoot your iPhone. Instead offumbling around, take advantage of this device with the manual that should have been in the box. It's your call..
Price: $14.94 [Notify me when price goes down.]


The iPhone Book: How to Do the Most Important, Useful & Fun Stuff with Your iPhone, 2nd Edition
Fully updated to cover Apple's new iPhone 3G  this show-me-how-to-do-it book skips all the confusing techno-jargon and just tells you, in plain simple English, exactly how to use the iPhone features you want to use most. The iPhone Book is from Scott Kelby, the award-winning author of the smash bestseller The iPod Book, who takes that same highly acclaimed, casual, straight-to-the-point concept and layout and brings it to learning Apple's amazing iPhone. Scott teams up once again with tech guru and leading iPhone authority Terry White to put together a book that is an awful lot like the iPhone itself: simple to use and fun to learn. The book's layout is brilliant, with each page covering just one single topic, so finding the information you need is quick and easy, with a large full-color photo on each page so you can see exactly how it works. You'll quickly learn how to use the most useful and most requested iPhone features so you can start having fun, and start really using your iPhone today--right now. If you're ready to learn just the funk and not the junk, it's all here in the only book of its kind and you're going to love it..
Price: $7.98 [Notify me when price goes down.]


iPhone: The Missing Manual

iPhone: The Missing Manual Sneak Preview: David Pogue's Favorite iPhone Tricks

David Pogue with his iPhone

The iPhone's finger-driven interface seems natural and obvious But when you really think about it, making it seem that way was no easy task. There are no menus in the iPhone software, for example, and no checkboxes or radio buttons. Everything on the screen has to be big enough for a fleshy fingertip.

On the other hand, the finger makes an outstanding pointing device; heck, you've been pointing with it all your life. It's much faster to scroll diagonally with a fingertip, for example, than with fussy adjustments on two different scroll bars.

Here, then, are some of the iPhone's unadvertised taps, double-taps, and other shortcuts, all culled from iPhone: The Missing Manual.

Double-Tapping

Double-tapping is actually pretty rare on the iPhone. It's not like the Mac or Windows, where double-clicking the mouse means "open." On the iPhone, you open something with one tap.

A double tap, therefore, is reserved for three functions:

  • In Photos, Google Maps, and Safari (the Web browser), double-tapping zooms in on whatever you tap, magnifying it by a factor of two.
  • In the same programs, as well as Mail, double-tapping means, "restore to original size" after you've zoomed in. (Weirdly, in Google Maps, you use a different gesture to zoom out: tap once with two fingers. That gesture appears nowhere else on the iPhone.)
  • When you're watching a video, double-tapping eliminates or restores letterbox bars.

See, the iPhone's screen is bright, vibrant, and stunningly sharp. It's not, however, the right shape for videos. Standard TV shows are squarish, not rectangular. So when you watch TV shows, you get black letterbox columns on either side of the picture.

Movies have the opposite problem. They're too wide for the iPhone screen. So when you watch movies, you wind up with letterbox bars above and below the picture. Some people are fine with that. At least when letterbox bars are onscreen, you know you're seeing the complete composition of the scene the director intended. Other people can't stand letterbox bars. You're already watching on a pretty small screen; why sacrifice some of that precious area to black bars? That's why the iPhone gives you a choice. If you double-tap the video as it plays, you zoom in, magnifying the image so that it fills the entire screen. Part of the image is now off the screen; now you're not seeing the entire composition originally broadcast. You lose the top and bottom of TV scenes, or the left and right edges of movie scenes. If this effect winds up chopping off something important--some text on the screen, for example--restoring the original letterbox view is just another double-tap away.

Secrets of the Sensors

The iPhone has three cool sensors. First, it has an accelerometer that detects when you've rotated the iPhone into landscape orientation. In programs like Photos, Safari, and iPod, it triggers the screen image to rotate as well.

Camouflaged behind the black glass where you can't see them except with a bright flashlight are two more sensors: a proximity sensor that shuts off the screen illumination and touch sensitivity when the phone is against your head (it works only in the Phone application), and an ambient-light sensor that brightens the display when you're in sunlight and dims it in darker places.

Apple says that it experimented with having the light sensor active all the time, but it was weird to have the screen get brighter and darker all the time. So the sensor now samples the ambient light, and adjusts the brightness; it does this only once--each time you unlock the phone after waking it.

You can use that tip to your advantage. By covering up the sensor (just above the earpiece) as you unlock the phone, you force it to a low-power, dim screen-brightness setting (because the phone believes that it's in a dark room). Or by holding it up to a light as you wake it, you get full brightness. In both cases, you've saved all the taps and navigation it would have taken you to find the manual brightness slider in Settings.

Earbud Cord Switch

Without close inspection, you'd have a hard time telling the iPhone's white stereo earbuds apart from a regular iPod's--but don't get them mixed up. The iPhone's earbuds have a tiny, embedded clicker/microphone partway down the right earbud cord.

That's right, "clicker/microphone." The tiny bulge is the microphone for phone calls. But if you pinch the bulge, you'll find that it clicks.

  • Pinch once to answer an incoming phone call. Pinch for a couple seconds to dump the call to voicemail. (You can also double-tap the Sleep/Wake switch on top of the iPhone to send the call to voicemail.)
  • During music or video playback, pinch once to pause the music; pinch again to resume playback.
  • During music playback, double-pinch to skip to the next song.

Customizing the iPod Buttons

The iPod module on the iPhone starts out with buttons along the bottom for summoning four lists: Playlists, Artists, Songs, and Videos.

But what about Albums? Genres? Composers? They're there, all right, but hidden; you have to tap More to see them.

But what if you use those lists more often than Artists or Songs? No problem: you can replace one of those starter buttons with a list of your own.

Tap More, and then tap the Edit button (upper-left corner). You arrive at the Configure screen. Here's the complete list of music-and-video sorting lists: Albums, Podcasts, Audiobooks, Genres, Composers, Compilations, Playlists, Artists, Songs, and Videos.

To replace one of the four starter icons, use a finger to drag an icon from the top half of the screen downward, directly onto the existing icon you want to replace. It lights up to show the success of your drag.

When you release your finger, you'll see that the new icon has replaced the old one. Tap Done in the upper-right corner.

Keyboard Speedups

Don't bother using the Shift key to capitalize a new sentence. The iPhone does that capitalizing automatically. Don't put apostrophes in contractions, either; the iPhone will put those in for you, too.

Force Quit, Reset

The iPhone is pretty darned simple and stable, but it's still a computer. In times of troubleshooting, these tips may come in handy:

  • Force quit a program. Press and hold the Home button for six seconds to force-quit a program that seems to be stuck.
  • Reset. If the entire iPhone locks up--it can happen--press and hold both the Home button and the Sleep/Wake switch for eight seconds. You'll see the screen go black, and then the Apple logo appears as the iPhone reboots.



McCallum's Awesome iPhone Period-Typing Shortcut

I have in my possession a nugget, a secret bit of iPhone information that's so valuable, such a headache- and time-saver, that I don't know what to do with it.

One voice in my head says, "Hoard it! Keep it a secret until your book is published! If you reveal it, it'll be all over the Net in hours, and all your competitors' books will have it, too."

But another voice says, "But this information is too good to keep quiet. Plus, you didn't discover it yourself. And besides, you're not gonna starve, either way."

Eventually, the second little voice prevailed. I'm going to share with you the solution to one of the most annoying things, if not THE most annoying thing, about typing on the iPhone:

The punctuation keys and alphabet keys appear in two different keyboard layouts.

So every time you want to type a period or a comma, it's a three-step, awkward dance: (1) Tap the ".?123" key in the lower left to summon the punctuation layout. (2) Type the period. (3) Type the ABC key in the lower left to return to the alphabet layout.

Imagine how excruciating it is to type, for example, "a P.O. Box in the U.S.A.!" That's 34 finger taps and 10 mode changes!

And therefore imagine how thrilled I was to receive an email from reader Andrew McCallum, containing a method of typing a period or a comma with only a SINGLE finger gesture.

The iPhone doesn't register most key presses until you *release* your finger. But Andrew discovered that the Shift and Punctuation keys register their taps on the *press-down* instead.

So here's what you can do, all in one motion:

1. Touch the ".?123" key, but don't lift your finger as the punctuation layout appears.

2. Slide your finger a half inch onto the period or comma key, and release.

Incredibly, the ABC layout returns automatically. You've typed a period or a comma with one finger touch instead of three. In fact, you can type ANY of the punctuation symbols the same way.

This makes a HUGE difference in the usability of the keyboard.

Type on, bro.


Book Description
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Price: $9.99 [Notify me when price goes down.]

CCNA Voice Official Exam Certification Guide (640-460 IIUC) (Exam Certification Guide)

CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

 

CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.

 

The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.

 

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

 

CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

 

 

The official study guide helps you master all the topics on the IIUC exam, including

  • Connecting IP phones to the LAN infrastructure
  • Cisco Unified CME installation
  • Cisco Unified CME IP phone configuration
  • Cisco Unified CME voice productivity features
  • Gateway and trunk concepts and configuration
  • Cisco Unity Express concepts and configuration
  • Smart Business Communications System
  • Configuring and maintaining the UC500 for voice

 

Companion CD-ROM

The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.

 

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Price: $31.49 [Notify me when price goes down.]


Cisco QOS Exam Certification Guide (IP Telephony Self-Study) (2nd Edition) (Exam Certification Guide)

 

Official self-study test preparation guide for the Cisco QOS 642-642 exam. The official study guide helps you master all the topics on the QOS exam, including

  • QoS concepts, tools, and architectures
  • Modular QoS CLI (MQC), QoS Policy Manager (QPM), and AutoQoS
  • Classification and marking
  • Congestion management
  • Traffic shaping and policing
  • Congestion avoidance through drop policies
  • Compression tools and link fragmentation and interleaving (LFI) tools for link efficiency
  • LAN QoS
  • QoS best practices

The CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. A solid understanding of quality-of-service (QoS) features and implementation is essential for CCVP certification and is also a core component of the CCIP® certification.

 

Cisco QOS Exam Certification Guide, Second Edition, is a best-of-breed Cisco® exam study guide that focuses specifically on the objectives for the QOS 642-642 exam. Senior instructor and best-selling author Wendell Odom and senior AVVID consultant Michael Cavanaugh share preparation hints and test-taking tips, helping you identify areas of weakness and improve your QoS knowledge. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

 

Cisco QOS Exam Certification Guide, Second Edition, presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists and Foundation Summary tables, figures, and snapshot information make referencing easy and give you a quick refresher whenever you need it. Challenging chapter-ending review questions help you assess your knowledge and reinforce key concepts. The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this book helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

 

Cisco QOS Exam Certification Guide, Second Edition, is part of a recommended learning path from Cisco Systems® that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

  

Companion CD-ROM

The companion CD-ROM contains a test bank with more than 300 practice questions, flash card format questions, and an electronic version of the text.

 

CD-ROM test engine powered by www.boson.com. Boson Software is a Cisco Learning Partner.

 

This volume is part of the Exam Certification Guide Series from Cisco Press®. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

 

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Price: $46.48 [Notify me when price goes down.]


Cisco Voice over IP (CVOICE) (Authorized Self-Study Guide) (3rd Edition) (Self-Study Guide)

Authorized Self-Study Guide

Cisco Voice over IP (CVOICE)

Third Edition

 

Foundation learning for CVOICE exam 642-436

 

Kevin Wallace, CCIE No. 7945

 

Cisco Voice over IP (CVOICE), Third Edition, is a Cisco-authorized, self-paced learning tool for CCVP foundation learning. This book provides you with the knowledge and skills required to plan, design, and deploy a Cisco voice-over-IP (VoIP) network and to integrate gateways and gatekeepers into an enterprise VoIP network. By reading this book, you will gain a thorough understanding of converged voice and data networks and also the challenges you will face implementing various network technologies.

 

Cisco Voice over IP (CVOICE) presents you with information on the foundational elements of VoIP calls, the description of dial plans, and the implementation of gateways, gatekeepers, and Cisco Unified Border Elements (Cisco UBEs). The book gives you the information needed to implement and support data and voice integration solutions at the network-access level.

 

Whether you are preparing for CCVP certification or simply want to gain a better understanding of VoIP fundamentals, you will benefit from the foundation information presented in this book.

 

Cisco Voice over IP (CVOICE), Third Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from

Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit http://www.cisco.com/go/authorizedtraining.

 

Kevin Wallace, CCIE No. 7945, is a certified Cisco instructor, and he teaches courses in the Cisco CCSP, CCVP, and CCNP® tracks. With 19 years of Cisco networking experience, Kevin has been a network design specialist for the Walt Disney World Resort and a network manager for Eastern Kentucky University.

 

  • Integrate VoIP into an existing data network
  • Design a VoIP network for optimal voice quality
  • Examine the various call types in a VoIP network
  • Configure analog voice interfaces and dial peers
  • Perform call signaling over digital voice ports
  • Implement H.323, MGCP, and SIP protocols on Cisco IOS® gateways
  • Identify dial plan characteristics
  • Configure advanced dial plans
  • Deploy H.323 gatekeepers
  • Implement a Cisco UBE router to provide protocol interworking

 

Companion CD-ROM

The CD-ROM contains a bonus 90 minutes of video demonstrations. Watch the author perform fundamental CVoice configuration tasks in a series of six video-on-demand labs.

 

This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

 

Category: Voice over IP

Covers: CVoice exam 642-436

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Price: $48.45 [Notify me when price goes down.]


Asterisk: The Future of Telephony, 2nd Edition
This bestselling book is now the standard guide to building phone systems with Asterisk, the open source IP PBX that has traditional telephony providers running scared! Revised for the 1.4 release of the software, the new edition of Asterisk: The Future of Telephony reveals how you can save money on equipment and support, and finally be in control of your telephone system. If you've worked with telephony in the past, you're familiar with the problem: expensive and inflexible systems that are tuned to the vendor's needs, not yours. Asterisk isn't just a candle in the darkness, it's a whole fireworks show. Because Asterisk is so powerful, configuring it can seem tricky and difficult. This book steps you through the process of installing, configuring, and integrating Asterisk with your existing phone system. You'll learn how to write dialplans, set up applications including speech synthesis and voice recognition, how to script Asterisk, and much more -- everything you need to design a simple but complete system with little or no Asterisk experience, and no more than rudimentary telecommunications knowledge. The book includes: A new chapter on managing/administering your Asterisk system A new chapter on using Asterisk with databases Coverage of features in Asterisk 1.4 A new appendix on dialplan functions A simplified installation chapter New simplified SIP configuration, including examples for several popular SIP clients (soft phones and IP telephones) Revised chapters and appendicies reviewed and updated for the latest in features, applications, trends and best-practices Asterisk is revolutionizing the telecom industry, due in large part to the way it gets along with other networkapplications. While other PBXs are fighting their inevitable absorption into the network, Asterisk embraces it. If you need to take control of your telephony systems, move to Asterisk and see what the future of telecommunications looks like..
Price: $22.97 [Notify me when price goes down.]


Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide) (Self-Study Guide)

Foundation learning for CIPT1 exam 642-446

 

Dennis Hartmann, CCIE® No. 15651

 

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

 

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

 

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

 

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

 

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

 

  • Understand Cisco Unified Communications Manager architecture and components
  • Evaluate Cisco Unified Communications Manager deployment models
  • Install, upgrade, and administer Cisco Unified Communications Manager
  • Apply network configuration, NTP, and DHCP configuration options
  • Configure and manage user accounts
  • Deploy various Cisco Unified IP Phones
  • Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
  • Harden IP Phones to mitigate security risks
  • Configure Media Gateway Control Protocol (MGCP) gateways
  • Configure dial plans, call routing, and digit manipulation
  • Deploy various media resources and user features
  • Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
  • Configure video-enabled IP Phones

 

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

 

Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446

 

$65.00 USA / $72.00 CAN

 

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Price: $48.98 [Notify me when price goes down.]


Telecom For Dummies (For Dummies (Math & Science))
  • Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services
  • Our book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best deals
  • Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure
  • Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems
  • Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs
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Price: $12.19 [Notify me when price goes down.]


VoIP For Dummies (For Dummies (Computer/Tech))
Put your phone system on your computer network and see the savings

See how to get started with VoIP, how it works, and why it saves you money

VoIP is techspeak for "voice over Internet protocol," but it could spell "saving big bucks" for your business! Here's where to get the scoop in plain English. Find out how VoIP can save you money, how voice communication travels online, and how to choose the best way to integrate your phone system with your network at home or at the office.

Discover how to:

  • Use VoIP for your business or home phone service
  • Choose the best network type
  • Set up VoIP on a wireless network
  • Understand transports and services
  • Demonstrate VoIP's advantages to management
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Price: $10.00 [Notify me when price goes down.]


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