Books about Providing from Amazon.com

What's The Secret? finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn't just reveal what the best customer service companies do; it reveals how they do it. After all, that's the hard part. Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse..
Price: $15.48 [Notify me when price goes down.]

Start Setting Effective Limits — Now!
Do your children misbehave? Do they repeatedly ignore or refuse your requests for proper behavior? Are you constantly fluctuating between permissive and authoritarian parenting, with little or no success? Are you convinced there has to be a better way? There is. Setting Limits will help you establish the positive, respectful, and instructional groundwork your children need for proper ethical and behavioral development
In this revised and expanded edition of his popular book, Robert MacKenzie, Ed.D., demonstrates proven techniques and procedures that not only correct misbehavior but instill the cooperation and conduct you want and expect from your children. This book shows parents how to:
·Enforce clear, firm, and effective boundaries
·Put an end to conflicts and power struggles
·Establish rules that encourage cooperation
·Teach children important problem-solving skills
·Apply logical consequences of misbehavior
Children need limits to guide their development. With MacKenzie's expert guidance, you will learn how to build and enforce the instructive boundaries necessary for a happy and rewarding family life..
Price: $2.72 [Notify me when price goes down.]

Reach for a higher measure of success
An information technology project can be on time and within budget, but that doesn't mean it will be successful The real measure of success is the value that the project delivers to the organization.

Now revised, this Second Edition of Jack Marchewka's Information Technology Project Management focuses on how to create Measurable Organizational Value (MOV) through IT projects. The author uses the concept of MOV to create a solid foundation for making decisions throughout the project's lifecycle and for integrating project management and IT concepts, tools, and techniques.

Highlights of the Second Edition
* New Chapter 12 on Project Procurement Management and Outsourcing.
* New Chapter 13 on Project Leadership, Ethics, and Multicultural Projects.
* Takes you through the different phases of the project life cycle, and introduces the concepts and tools that are appropriate for each specific phase of the project.
* Incorporates nine areas outlined in the Project Management Institute's Project Management Body of Knowledge (PMBOK) into the basic concepts associated with information systems management and software engineering.
* Chapter-opening vignettes, which comprise a continuing case about Husky Air (an air charter company), describe situations faced by project managers and teams undertaking IT projects.
* Chapters feature integrated hands-on case assignments.
* Includes a trial version of MS Project(TM)..
Price: $63.49 [Notify me when price goes down.]

SAFETY 24/7 Building an Incident Free Safety Culture By Gregory M. Anderson & Robert L. Lorber, Ph.D. Book Summary.
Price: $14.00 [Notify me when price goes down.]

For more than 20 years, June Hunt has given sound counsel and scriptural insights to thousands of hurting people through her popular live radio call–in program Hope in the Night.

In this book, June brings together nearly 40 common, urgent problems people struggle with. Each short, to–the–point chapter offers heartfelt encouragement, straight talk, and “how to” steps to begin the journey to victory on serious issues such as...

• difficult relationships
• anger, depression, and guilt
• temptation and compulsive behaviors
• loneliness, self–worth, and grief
• forgiveness and reconciliation

Christian readers and lay counselors who are looking for a handbook that covers a wide variety of issues will appreciate June’s compassionate and realistic solutions firmly based on God’s Word. This versatile resource repeatedly affirms that Jesus Christ truly is the answer to every human need.

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Price: $6.71 [Notify me when price goes down.]

Art Activities for Groups: Providing Therapy, Fun, and Function provides therapists and activities professionals with 48 interesting and innovative art activities for populations with different cognitive levels and physical abilities. The projects involve the use of several different media including: collage, paint, and drawing. Suggestions include how best to facilitate the activity, including the use of music and verbal clues, creating social interaction and personal enjoyment. The activities are most appropriate for groups of seniors, groups of children and youth (3rd grade on up), and therapy or counseling groups of any age dealing with the specific issues covered by the activity.

What makes Art Activities for Groups useful is that the activities have been tested with different types of groups. Each activity includes an introduction detailing the best size of the group, the functioning ability required of the group, and the time needed to complete the project. Helpful suggestions give directions for facilitating the activity, assembling the materials, and preparation needed prior to beginning each project..
Price: $14.82 [Notify me when price goes down.]

In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings..
Price: $2.35 [Notify me when price goes down.]

TELL YOUR CLIENTS WHERE TO GO! is ideal for client-facing professionals who want to captivate their clients and catapult their careers. The perspective is relevant to any industry, but indispensable for people in marketing and communications agencies. This book also provides valuable perspective for clients. Not only will it help them interact with their agencies, but it will guide them to more passionately and proactively lead their own clients including their managers, trade customers and consumers. For agency people and clients alike, this book is a perfect training tool for new professionals and a great refresher course for experienced practitioners..
Price: $13.95 [Notify me when price goes down.]

The Pollinator Conservation Handbook is an indispensable resource for gardeners, farmers, and managers of parks, recreational areas, and wild lands. It will guide you through the steps for creating and improving habitat for insect pollinators, including selecting and planting forage flowers, providing nesting and egg-laying sites, and caring for your pollinator habitat over time. The Handbook also contains an extensive resources section and ideas for educational activities..
Price: $19.95 [Notify me when price goes down.]

Co-creative science is a revolutionary way to address the many serious problems that are mushrooming all around us.

This book is for everyone who wants to take charge of their life in a positive, efficient and incredibly effective way.

One of the exciting aspects of co-creative science is that everyone actively participates in it. This is a science that you must personally apply to your life in order to experience its benefits. And it has extraordinary benefits for your health and for your environment. This is a science that you can use personally and it will make a difference.

Co-Creative Science is also a book about nature. What makes this science unique is that it establishes a direct, active and personal partnership between you and nature for working together to successfully address the many problems that pummel our everyday lives. Once you have finished reading this book, you will be convinced that there is an intelligence in nature, that this intelligence can be accessed by anyone who wishes and that together with this intelligence we can forge a partnership that can make real changes..
Price: $7.84 [Notify me when price goes down.]