Books about Implementing from Amazon.com

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy..
Price: $24.38 [Notify me when price goes down.]

The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met..
Price: $21.95 [Notify me when price goes down.]

This new, original cookbook is completely free of yeast and fermented foods, and mostly free of milk, wheat, eggs and other common food allergens such as corn, soy, rye, nuts and peanuts All of the recipes are kosher; all are sugar free, and most are cholesterol free and vegetarian. There are more than 225 original recipes, as well as a complete, simple, 4 stage program for changing to a healthier diet. The authors have included a chapter helping parents change their childrens' diets, including lists of kid-tested recipes and pointers for picky eaters..
Price: $15.46 [Notify me when price goes down.]

The groundbreaking follow-up to the international bestseller­­a hands-on guide to putting McKinsey techniques to work in your organization

McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into action­­The McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how "the firm" solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful.

Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running..
Price: $14.99 [Notify me when price goes down.]

Your Hands-On Guide to SAP ERP Sales & Distribution  

Written by senior SAP consultant Glynn Williams, Implementing SAP ERP Sales & Distribution is packed with tested, time-saving tips and advice. Learn how to use SAP ERP Central Component 5.0 and 6.0 to create sales documents and contracts, control material and customer master data, schedule deliveries, and automate billing. You'll also find out how to deliver robust financial and transactional reports, track customer and credit information, and interoperate with other SAP modules.

• Configure and manage the SAP ERP SD module
• Track sales, shipping, and payment status using master records
• Create multi-level sales documents and item proposals
• Develop contracts and rebate agreements
• Deliver materials and services requirements to the supply chain
• Plan deliveries, routes, and packaging using Logistics Execution
• Perform resource-related, collective, and self billing
• Generate pricing reports, incompletion logs, and hierarchies
• Handle credit limits, payment guarantees, and customer blocks
• Integrate user exits, third-party add-ons, and data sharing
• Configure pricing procedures and complex pricing condition types

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Price: $37.22 [Notify me when price goes down.]

Implementing and Administering Microsoft Office Project Server 2007 is a complete guide to implementing and configuring a Microsoft EPM solution using Microsoft Project Server 2007, Windows SharePoint Services, and Microsoft Project Professional 2007. This book provides you with systematic deployment and configuration guidance for creating and maintaining your Project Server configuration and Project Server environment. Taking a building-block approach to the topical ordering in this book, it begins with two modules that provide an overview of the non-technical and technical challenges to implementing Project Server. Module 3 provides a complete start-to-finish deployment guide and a template that takes you through forming your deployment team and determining your organizational requirements to designing and implementing a configuration to meet your requirements. The two modules that follow walk you through installing and configuring SharePoint and Project Server as well as configuring Analysis Services, SQL backups, and your desktops. The next nine modules show you how to configure the Project Server environment, while the final two modules cover day-to-day operations for maintaining Project Server and Windows SharePoint Server. Throughout each module, you get a generous amount of Notes, Warnings, and Best Practices. Notes call your attention to important additional information about a subject. Warnings help you avoid the most common problems experienced by others and Best Practices provide tips for using the tool based on our field experience. With this book by your side, you can confidently deploy and manage the Microsoft EPM environment..
Price: $62.37 [Notify me when price goes down.]

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry..
Price: $12.23 [Notify me when price goes down.]

Announcing an all-new MCSA/MCSE Training Kit designed to help maximize your performance on Exam 70-291, a core exam for the new Windows Server 2003 certification. This kit packs the tools and features that exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and a robust testing suite. It also provides real-world scenarios, case study examples, and troubleshooting labs for skills and expertise that you can apply to the job.

Focusing on network infrastructure management for Windows Server 2003, this official study guide covers topics such as implementing, managing, and maintaining IP addressing, name resolution, network security measures, routing and remote access, and monitoring and troubleshooting network infrastructure.

Ace your exam preparation and ramp up quickly on Windows Server 2003 by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD features 300 practice questions and pre-assessment and post-assessment capabilities. Choose timed or untimed testing mode, generate random tests, or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows Server 2003 and a 15 percent exam discount voucher—making this kit an exceptional value and a great career investment..
Price: $33.73 [Notify me when price goes down.]

Authorized Self-Study Guide

Implementing Cisco Unified Communications Manager

Part 2 (CIPT2)

 

Foundation learning for CIPT2 exam 642-456

 

Chris Olsen

 

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides you with the knowledge needed to install and configure a Cisco Unified Communications Manager solution in a multisite environment. By reading this book, you will gain a thorough understanding of how to apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure, implement solutions to reduce bandwidth requirements in the IP WAN, enable Call Admission Control (CAC) and automated alternate routing (AAR), and implement device mobility, extension mobility, Cisco Unified Mobility, and voice security.

 

This book focuses on Cisco Unified CallManager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. It also includes H.323 and Media Gateway Control Protocol (MGCP) gateway implementation, the use of a Cisco Unified Border Element, and configuration of Survivable Remote Site Telephony (SRST), different mobility features, and voice security.

 

Whether you are preparing for CCVP certification or simply want to gain a better understanding of deploying Cisco Unified Communications Manager in a multisite environment, you will benefit from the foundation information presented in this book.

 

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

 

Chris Olsen is the president and founder of System Architects, Inc., a training and consulting firm specializing in Cisco, Microsoft, and Novell networking;

IP telephony; and information technologies. Chris has been teaching and consulting in the networking arena for more than 15 years. He currently holds his CCNA®, CCDA®, CCNP®, and CCVP certifications, as well as various Microsoft certifications.

 

• Identify multisite issues and deployment solutions
• Implement multisite connections
• Apply dial plans for multisite deployments

• Examine remote site redundancy options
• Deploy Cisco Unified Communications Manager Expressin SRST mode

• Implement bandwidth management, call admission control (CAC), and call applications on Cisco IOS® gateways

• Configure device, extension mobility, and Cisco unified mobility
• Understand cryptographic fundamentals and PKI
• Implement security in Cisco Unified Communications Manager

 

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

 

Category: Cisco Unified Communications Manager 6.0

Covers: CIPT2 Exam 642-456

 

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Price: $34.95 [Notify me when price goes down.]

"This remarkable book combines practical advice, ready-to-use techniques, anda deep understanding of why this is the right way to develop software. I haveseen software teams transformed by the ideas in this book."

--Mike Cohn, author of Agile Estimating and Planning

"As a lean practitioner myself, I have loved and used their first book for years.When this second book came out, I was delighted that it was even better. If youare interested in how lean principles can be useful for software developmentorganizations, this is the book you are looking for. The Poppendiecks offer abeautiful blend of history, theory, and practice."

--Alan Shalloway, coauthor of Design Patterns Explained

"I've enjoyed reading the book very much. I feel it might even be better than thefirst lean book by Tom and Mary, while that one was already exceptionallygood! Mary especially has a lot of knowledge related to lean techniques inproduct development and manufacturing. It's rare that these techniques areactually translated to software. This is something no other book does well(except their first book)."

--Bas Vodde

"The new book by Mary and Tom Poppendieck provides a well-written andcomprehensive introduction to lean principles and selected practices for softwaremanagers and engineers. It illustrates the application of the values andpractices with well-suited success stories. I enjoyed reading it."

--Roman Pichler

"In Implementing Lean Software Development, the Poppendiecks explore moredeeply the themes they introduced in Lean Software Development. They beginwith a compelling history of lean thinking, then move to key areas such asvalue, waste, and people. Each chapter includes exercises to help you apply keypoints. If you want a better understanding of how lean ideas can work withsoftware, this book is for you."

--Bill Wake, independent consultant

In 2003, Mary and Tom Poppendieck's Lean Software Development introduced breakthrough development techniques that leverage Lean principles to deliver unprecedented agility and value. Now their widely anticipated sequel and companion guide shows exactly how to implement Lean software development, hands-on.

This new book draws on the Poppendiecks' unparalleled experience helping development organizations optimize the entire software value stream. You'll discover the right questions to ask, the key issues to focus on, and techniques proven to work. The authors present case studies from leading-edge software organizations, and offer practical exercises for jumpstarting your own Lean initiatives.

• Managing to extend, nourish, and leverage agile practices
• Building true development teams, not just groups
• Driving quality through rapid feedback and detailed discipline
• Making decisions Just-in-Time, but no later
• Delivering fast: How PatientKeeper delivers 45 rock-solid releases per year
• Making tradeoffs that really satisfy customers

Implementing Lean Software Development is indispensable to anyone who wants more effective development processes--managers, project leaders, senior developers, and architects in enterprise IT and software companies alike.

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Price: $29.00 [Notify me when price goes down.]