Books about Delivers from Amazon.com

A great speech is more than just a slick presentation It requires interesting ideas, presented in a clear and memorable way. This presentation guide is designed to help people master every aspect of public speaking, from researching and writing the speech to preparing the manuscript, delivering the speech, and handling questions from the audience. Each chapter reproduces excerpts from some of the most eloquent and powerful speeches throughout history..
Price: $7.99 [Notify me when price goes down.]

All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the "Customer Experience Cycle, " Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: -- Turn customer complaints into positive experiences -- Use marketing to go deeper with existing customers -- Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences.
Price: $9.13 [Notify me when price goes down.]

Finally, a book that brings the vision of truly good governance down to earth. Ram Charan, expert in corporate governance and best-selling author, packs this book with useful tools and techniques to take boards and their companies to a higher level of performance Charan puts his finger on a growing problem for boards: the disconnect between directors' efforts and their results. The added time and attention boards invest is not translating into better governanceâthat is, governance that adds value to the business.

Boards That Deliver gets beyond the rhetoric of corporate governance reform. It captures the tried-and-true practices used by high-performance boards. In contrast to experts who base prescriptions on number-crunching exercises, Charan identifies the real problems that drain directors' time and suppress their best judgmentsâand explains clearly and succinctly how boards can solve those problems. These battle-tested solutions help boards achieve what rules and regulations alone cannotâto get succession right, refine a winning strategy, and design a rational CEO compensation package.

Good governance requires leadership. Boards That Deliver is the no-nonsense guide for directors and CEOs who are rising to the leadership challenge to make their boards a competitive advantage..
Price: $6.94 [Notify me when price goes down.]

In this compelling volume, Ravi Zacharias examines the mystery of evil. This brilliant writer and gifted teacher traces how secularization has led to a loss of shame, pluralization has led to a loss of reason, and privatization has led to a loss of meaning.

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Price: $7.90 [Notify me when price goes down.]

When it comes to project management, success lies in the details This book walks managers through every step of project oversight from start to finish. Thanks to the book's comprehensive information on everything from planning and budgeting to team building and after-project reviews, managers will master the discipline and skills they need to achieve stellar results without wasting time and money. "The Harvard Business Essentials Series" is for managers at all levels but is especially relevant for new managers. It offers on-the-spot guidance, coaching, and tools on the most relevant topics in business. Each book includes the critical information that managers need on a given topic - from budgeting to hiring to communication to strategy - and offers interactive tools and worksheets that translate advice into action. Providing ready answers to day-to-day issues, these guides make sound, trusted mentoring advice available whenever managers need it. Other Books in the "HBE Series" are: "Managing Change and Transition"; "Hiring and Keeping the Best People"; "Finance for Managers Business"; "Communications"; "Innovation"; and "Negotiation"..
Price: $8.49 [Notify me when price goes down.]

Get Content Get Customers Will Change the Way You Think About Marketing!

Your job as a marketer: Make it easy for your buyers to buy from you.

But making it easy for them may be hard for you, unless you can execute an effective content marketing strategy. And that almost certainly means changing the way you think about marketing.

Why content marketing is vital to business success in the 21st century:

In the last few years, buyer behavior has changed dramatically. Your buyers are now increasingly knowledgeable about what they want to buy. They aren't surfing aimlessly, hoping to be influenced by marketing messages that arrive out of the blue. They want to make up their own minds based on their own information-gathering. Therefore, buyers need content that makes them smarter and more knowledgeable.

Vendors who provide that content will win. Simply put, all the rules have changed. You need to approach the marketing game with a brand new marketing mindset. Those that can adapt will flourish. Those that don't...well... think of dinosaurs..
Price: $18.50 [Notify me when price goes down.]

Nearly three years have passed since that tragic day in September. Since then, our wounds have healed, but our senses and memories have dulled.

At first, the nation rallied behind its leader. But by the time the confrontation with Iraq presented itself, our courage and moral certainty seemed to fade in the face of partisan bickering and posturing.

Now the political left and the Democratic Party are trying to use the demanding aftermath of the war to exploit our national cause for their own political advantage.

How could we allow ourselves to forget so soon?

--from Deliver Us from Evil

Sean Hannity's first blockbuster book, the New York Times bestseller Let Freedom Ring, cemented his place as the freshest and most compelling conservative voice in the country. As the host of the phenomenally successful Hannity & Colmes on the Fox News Channel and The Sean Hannity Show on ABC Radio, Hannity has won a wildly devoted fan base. Now he brings his plainspoken, take-no-prisoners style to the continuing War on Terror abroad -- and liberalism at home -- in Deliver Us from Evil.

"Evil exists," Hannity asserts. "It is real, and it means to harm us." And in these pages he revisits the harsh lessons America has learned in confronting evil in the past and the present, to illuminate the course we must take in the future. Tracing a direct line from Adolf Hitler and Joseph Stalin through Saddam Hussein and Osama bin Laden, he reminds us of the courage and moral clarity of our great leaders. And he reveals how the disgraceful history of appeasement has reached forward from the days of Neville Chamberlain and Jimmy Carter to corrupt the unrepentant leftists of the modern Democratic Party -- from Howard Dean and John Kerry to Bill and Hillary Clinton.

As Americans face the ongoing war against terrorists and their state sponsors around the world, Sean Hannity reminds us that we must also cope with the continuing scourge of accommodation and cowardice at home. With his trademark blend of passion and hard-hitting commentary, he urges Americans to recognize the dangers of putting our faith in toothless "multilateralism" when the times call for decisive action. For only through strong defense of our freedoms, at home and around the world, can we preserve America's security and liberty in the dangerous twenty-first century.

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Price: $2.77 [Notify me when price goes down.]

Winner of the 2003 Financial Times Germany/getAbstract Business & Finance Book Award

Leading Geeks challenges the conventional wisdom that leadership methods are universal and gives executives and managers the understanding they need to manage and lead the technologists on whom they have become so dependent. This much-needed book written in nontechnical language by Paul Glen, a highly acclaimed management consultant gives clear directions on how to effectively lead these brilliant yet notoriously resistant-to-being-managed knowledge workers. Glen not only provides proven management strategies but also background on why traditional approaches often don't work with geeks. Leading Geeks describes the beliefs and behavior of geeks, their group dynamics, and the unique nature of technical work. It also offers a unique twelve-part model that explains how knowledge workers deliver value to an organization.

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Price: $16.45 [Notify me when price goes down.]

In today’s ultracompetitive job market, project management is a critical skill for any business professional. Yet there is a lack of formal training for project management, and most people learn their skills through trial and error. 

 

In Finish What You Start: 10 Surefire Ways to Deliver Your Project On Time and On Budget, author Michael J. Cunningham will reveal how to carefully balance the three critical factors of all projects—time, money, and resources—to deliver projects on schedule and on budget.

 

In addition to the primary fundamentals, Finish What You Start reveals key strategic tactics resulting in a more successful project and manager..
Price: $11.77 [Notify me when price goes down.]