Books about Delivering from Amazon.com

In a clear, cohesive format, Delivering Health Care in America provides a comprehensive overview of the basic structures and operations of the US health system from its historical origins and resources, to its individual services, cost, and quality. Using a unique systems approach, it brings together an extraordinary breadth of information into a highly accessible, easy-to-read text that clarifies the complexities of health care organization and finance, while presenting a solid overview of how the various components fit together..
Price: $58.10 [Notify me when price goes down.]

Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!.
Price: $7.00 [Notify me when price goes down.]

Maximize the Business Intelligence Tools in Microsoft SQL Server 2008

Manage, analyze, and distribute enterprise data with help from this expert resource Delivering Business Intelligence with Microsoft SQL Server 2008 covers the entire BI lifecycle and explains how to build robust data integration, reporting, and analysis solutions. Real-world examples illustrate all of the powerful BI capabilities of SQL Server 2008. This is your one-stop guide for transforming disparate data into actionable insight for users throughout your organization.

• Understand the goals and benefits of business intelligence
• Design and create relational data marts and OLAP cubes
• Manage Analysis Services databases using BI Development Studio
• Cleanse data and populate data marts with SQL Server Integration Services
• Take advantage of the flexibility of the Unified Dimensional Model
• Manipulate and analyze data using MDX scripts and queries
• Use data mining to identify data patterns, correlations, and clustering
• Develop and distribute interactive reports with SQL Server 2008 Reporting Services
• Integrate business intelligence into enterprise applications using ADOMD.NET and the Report Viewer Control

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Price: $29.78 [Notify me when price goes down.]

Today’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting "Service Advantage." Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers:

* meet customers’ expectations and satisfy their needs
* become easy to do business with
* determine the right times to bend or break the rules
* become fantastic fixers and powerful problem-solvers
* cope effectively with "customers from hell."

Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better..
Price: $6.12 [Notify me when price goes down.]

Discover how today's corporations are benefiting from accelerated learning to speed training time, improve results, and reduce costs.

Accelerated learning is the use of music, color, emotion, play, and creativity to involve the whole student and enliven the learning experience. The Accelerated Learning Handbook is the first definitive book to explain state-of-the-art accelerated learning techniques to trainers and teachers, and features 40 techniques designed to save money while producing far better results.

Leading expert Dave Meier provides an overview of the background and underlying principles of accelerated learning, and reviews the latest supporting research results. Training professionals will look to The Accelerated Learning Handbook to:

• Improve the long-term value of training
• Cut course development time by half
• Discover tips for music- and computer-based learning

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Price: $17.23 [Notify me when price goes down.]

Transform disparate enterprise data into actionable business intelligence

Put timely, mission-critical information in the hands of employees across your organization using Microsoft SQL Server 2005 and the comprehensive information in this unique resource. Delivering Business Intelligence with Microsoft SQL Server 2005 shows you, step-by-step, how to author, customize, and distribute information that will give your company the competitive edge. It's all right here--from data mining, warehousing, and scripting techniques to MDX queries, KPI analysis, and the all-new Unified Dimensional Model. Real-world examples, start-to-finish exercises, and downloadable code throughout illustrate all of the integration, analysis, and reporting capabilities of SQL Server 2005.

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Price: $21.00 [Notify me when price goes down.]

An Actionable Framework for Elevating the CIO's Strategic Role

Two converging factors-the ubiquitous presence of technology in organizations and the recent technology downturn-have brought Chief Information Officers (CIOs) to a critical breaking point. They can seize the moment to leverage their expertise into a larger and more strategic role than ever before, or they can allow themselves to be relegated to the sideline function of "chief technology mechanic."

Drawing from exclusive research conducted by Gartner, Inc., with thousands of companies and CIOs, Marianne Broadbent and Ellen Kitzis reveal exactly what CIOs must do now to solidify their credibility with the executive team and bridge the chasm that currently separates business and IT strategy. The New CIO Leader outlines the agenda CIOs need to integrate business and IT assets in a way that moves corporate strategy forward- whether a firm is floundering, successfully competing, or leading its industry.

Mandatory reading for CIOs in every firm, The New CIO Leader spells out how information systems can deliver results that matter-and how CIOs can become the enterprise leaders they should be..
Price: $9.00 [Notify me when price goes down.]

Teresa L. Fry Brown here introduces preachers to the rationale and methods for effective use of voice and body in the animation of the word in the preaching moment. Suggestions and exercises for enhancing voice, diction and nonverbal engagement of the listener are included in each chapter. these exercises may be used with groups or for individual en hancement of sermon delivery. The six chapters range from rationale to the importance of delivery and embodiment of the preached word.

Delivering the Sermon combines the latest research in communications, speech pathology, and homiletics with the author's own experience as a speech language pathologist to enable student preachers, established homileticians, and pastors alike to improve their effectiveness in preaching. The book is keyed to online sermon samples and other Web-based features such as sermon illustrations and art at elementsofpreaching.com..
Price: $6.81 [Notify me when price goes down.]

Collective action--not individual heroism--is what makes teams effective and creates sustainable change in organizations In this much-anticipated follow-on to his best-seller TOOLS FOR TEAM EXCELLENCE, Gregory Huszczo unlocks the secret of what separates the great teams built on collaboration and partnership from the also-rans. TOOLS FOR TEAM LEADERSHIP introduces the critical "X-factor" in team success--leadership--and delivers an advanced set of tools and strategies to help anyone master the role of team leader.

Grounded in the author's practical frontline experience with hundreds of teams and backed by solid research and instruments, including the powerful Myers-Briggs Type Indicator (r) assessment, the book explores the essence of leadership in a team environment. It identifies the chief responsibilities of every team leader and delivers a power-packed toolbox for use in analyzing a team's strengths and weaknesses, creatively brainstorming strategies and tactics, generating options and facilitating consensus, and implementing action plans that help teams help themselves.

TOOLS FOR TEAM LEADERSHIP covers team building for both new and existing teams, with special help for team building at the top, and includes a self-study assessment at the end of each chapter to help turn key learning concepts into a plan of action. Filled with more than 80 tools--all-new and field-tested diagnostic questionnaires, needs assessments, organizational surveys, sample training modules, and exercises--this guide puts the power of participative team leadership into the hands of every manager, trainer, consultant, and member struggling to help teams succeed..
Price: $17.26 [Notify me when price goes down.]