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Richard Scarry's Please and Thank You Book (Pictureback(R))
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The Civility Solution: What to Do When People Are Rude
Many of us find ourselves confronted with rudeness every day and don’t know how to respond From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following? …A salesperson ignores your requests …A fellow driver gives you the infamous “finger” …Your child’s playmate misbehaves …Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place. .
Price: $9.94
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . - Understanding the ever-evolving needs of customers.
- Empowering employees by treating them with the utmost respect.
- Anticipating customers' unexpressed needs and concerns.
- Developing and conducting an unsurpassed training regimen
. . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization...
Price: $12.88
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Dora's Big Book of Stories (Dora the Explorer)
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How to Be a Gentleman: A Contemporary Guide to Common Courtesy
Should you take a business call on your cellular phone during a dinner date? How do you act at a funeral? What is the best way to accept a compliment? When do you say, "I'm sorry"? John Bridges answers these questions and more in a book for men that combines Emily Post and Miss Manners without being snobbish, boring, or intimidating. This book is an indispensable guide for men of all ages who aspire to become gentlemen..
Price: $6.69
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How To Be A Lady A Contemporary Guide To Common Courtesy
Whether a woman is a contractor, a stay-at-home mother, or a high-powered attorney, the suggestions in How to Be a Lady will cause others to think "Wow! She's got it all together!" - If a lady is on a diet, she does not speak of it at the table
- A lady never eats a meal while behind the wheel of a car
- A lady makes it a point to know the names of the teams playing in the
Super Bowl
The roles women play in society today are drastically different than they were 25 years ago, and some of the rules are different as well. Patterned after the successful How to Be a Gentleman, How to Be a Lady is a practical book of etiquette that is not snobbish, boring or intimidating. It is designed for a new century by discussing such issues as how to dress for the workplace, the importance of knowing self defense, and how to tactfully ask for the sexual history of a person with whom a lady is considering an intimate relationship. .
Price: $3.83
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Peas and Thank You! (Big Idea Books® / VeggieTales®)
Kids will love this board book about the French Peas as they encourage kids to end each day by saying "Thank you.".
Price: $1.79
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Talk to the Hand: The Utter Bloody Rudeness of the World Today, or Six Good Reasons to Stay Home and Bolt the Door
Sticklers, unite! In the spirit of her three-million-copies sold, #1 New York Times bestseller Eats, Shoots & Leaves, the queen of zero tolerance takes on the sorry state of modern manners. "Talk to the hand, 'cause the face ain't listening," the saying goes. When did the world stop wanting to hear? When did society stop valuing basic courtesy and respect? It's a topic that has been simmering for years, and Lynne Truss says it's now reached the boiling point. Taking on the boorish behavior that for some has become a point of pride, Talk to the Hand is a rallying cry for civility. When did "please" and "thank you" become passé? When you call a "customer service" number, why does the burden of deciphering the automatic switchboard fall to you (and where are the real people, when you, the customer, need service)? Why do people behave as if public spaces are their own chip-strewn living rooms? Perhaps most importantly, how has it come to be that we are not allowed to object? Call someone out on rude or disrespectful behavior and you're likely to get an "Eff off" or worse. In a recent U.S. survey, 79 percent of adults said that lack of courtesy was a serious problem. For all of those fed up with anti-social behavior and suffering in silence, realize that you are the majority! Talk to the Hand is a colorful call to arms-from the wittiest defender of the civilized world..
Price: $2.70
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A Little Book of Manners: Courtesy & Kindness for Young Ladies
Aimed at girls six to ten, this book introduces children to basic good manners, explaining the "whys" as well as the "hows" and stressing a loving attitude over simply following rules. Like "Let's Have a Tea Party", this book is written from the point of view of Emilie Marie, a little girl who is basically Emilie as a child--passing along information Emilie has learned as an adult ..
Price: $5.86
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