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Darkness Visible: A Memoir of Madness (Modern Library)
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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met..
Price: $21.95
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The Language of Mathematics: Making the Invisible Visible
"The great book of nature," said Galileo, "can be read only by those who know the language in which it was written And this language is mathematics " In The Language of Mathematics, award-winning author Keith Devlin reveals the vital role mathematics plays in our eternal quest to understand who we are and the world we live in. More than just the study of numbers, mathematics provides us with the eyes to recognize and describe the hidden patterns of life—patterns that exist in the physical, biological, and social worlds without, and the realm of ideas and thoughts within. Taking the reader on a wondrous journey through the invisible universe that surrounds us—a universe made visible by mathematics—Devlin shows us what keeps a jumbo jet in the air, explains how we can see and hear a football game on TV, allows us to predict the weather, the behavior of the stock market, and the outcome of elections. Microwave ovens, telephone cables, children's toys, pacemakers, automobiles, and computers—all operate on mathematical principles. Far from a dry and esoteric subject, mathematics is a rich and living part of our culture. An exploration of an often woefully misunderstood subject, The Language of Mathematics celebrates the simplicity, the precision, the purity, and the elegance of mathematics. .
Price: $12.56
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The Vampire Book: The Encyclopedia of the Undead
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Conspiracies and Secret Societies
Startling allegations Suppressed evidence. Missing witnesses. Assassinations Cover-ups and threats Documented connections to even deeper intrigue. Allusions to the New World Order. American history is replete with warnings of hidden plots by the Illuminati, the Freemasons, the Zionists, the Roman Catholics, the Communists, World Bankers, the Secret Government, New Agers, and Extra-Terrestrial Invaders, to name a few. The truth is out there, somewhere, maybe. In this age of minimum individual privacy and maximum government secrecy, the truth sometimes seems a battered relic, more myth than reality, and more valuable for its rarity. Shedding light onto the darkest and most enduring of stories, this book is a compelling encyclopedic overview of 300 individuals, organizations, and events where official claims and standard explanations of actions and events remain clouded in mystery. With nearly 100 illustrations and organized in an engaging A-to-Z format, this complete dossier encompasses topical issues, historical riddles, old and enduring societies, modern-day initiates, favorite topics among conspiracy theorists, and more recent claims. Do you want to know a secret? It’s a great book sure to satisfy conspiracy enthusiasts, whatever their level of paranoia..
Price: $14.95
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Becoming a Visible Man
Written by a leading activist in the transgender movement, Becoming a Visible Man is an artful and compelling inquiry into the politics of gender. Jamison Green combines candid autobiography with informed analysis to offer unique insight into the multiple challenges of the female-to-male transsexual experience, ranging from encounters with prejudice and strained relationships with family to the development of an FTM community and the realities of surgical sex reassignment. For more than a decade, Green has provided educational programs on gender-variance issues for corporations, law-enforcement agencies, social-science conferences and classes, continuing legal education, religious education, and medical venues. His comprehensive knowledge of the processes and problems encountered by transgendered and transsexual people—as well as his legal advocacy work to help ensure that gender-variant people have access to the same rights and opportunities as others—enable him to explain the issues as no transsexual author has previously done. Brimming with frank and often poignant recollections of Green’s own experiences—including his childhood struggles with identity and his years as a lesbian parent prior to his sex-reassignment surgery—the book examines transsexualism as a human condition, and sex reassignment as one of the choices that some people feel compelled to make in order to manage their gender variance. Relating the FTM psyche and experience to the social and political forces at work in American society, Becoming a Visible Man also speaks consciously of universal principles that concern us all, particularly the need to live one’s life honestly, openly, and passionately..
Price: $15.65
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Real Ghosts, Restless Spirits, and Haunted Places
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The Sky Isn't Visible from Here: Scenes from a Life
Felicia Sullivan's volatile, beautiful, deceitful, drug-addicted mother disappeared on the night Sullivan graduated from college, and has not been seen or heard from in the ten years since. Sullivan, who grew up on the tough streets of Brooklyn in the 1980s, now looks back on her childhood—lived among drug dealers, users, and substitute fathers. Sullivan became her mother's keeper, taking her to the hospital when she overdosed, withstanding her narcissistic rages, succumbing to the abuse or indifference of so-called stepfathers, and always wondering why her mother would never reveal the truth about the father she'd never met. Ashamed of her past, Sullivan invented a persona to show the world. Yet despite her Ivy League education and numerous accomplishments, she, like her mother, eventually succumbed to alcohol and drug abuse. She wrote The Sky Isn't Visible from Here, a testament to the resilience of the human spirit, when she realized it was time to kill her own creation..
Price: $3.82
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No Visible Wounds: Identifying Non-Physical Abuse of Women by Their Men
DOES YOUR PARTNER . . . * have sudden outbursts of anger or rage? * become jealous without reason? * prevent you from seeing friends and family? * deny you access to family assets such as bank accounts, credit cards, or the car? * control all finances and force you to account for what you spend? * insult you or call you derogatory names? * humiliate you in front of your children? * turn minor incidents into major arguments? If you or someone you know can answer "yes" to the questions above, chances are you are suffering from nonphysical battering--controlling, tyrannical behavior that is just as damaging to a woman's self-esteem as a broken bone or a black eye. An experienced counselor who works with abused women, Mary Susan Miller breaks the silence that surrounds this devastating form of domestic violence. She identifies the many types of nonphysical abuse verbal, emotional, psychological, social, and economic--and explores why this outrageous treatment of women continues unabated in our society. Dr. Miller also shares the stories of many survivors who have escaped their abusive relationships. Their experiences--with law enforcement, the legal system, and the community itself--can help prepare any woman for the decision of whether to stay or leave the relationship. And if she decides to go, Dr. Miller offers sound guidelines on how to protect herself and her children, since a woman's decision to leave is usually the time she is in the most danger from her abuser. Finally, Dr. Miller inspires hope: You can break free of the nightmare of nonphysical battering and heal, once again engaging in a life of integrity, dignity, and peace. .
Price: $6.81
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