Books about Ritz carlton from Amazon.com

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

• Understanding the ever-evolving needs of customers
• Empowering employees by treating them with the utmost respect
• Anticipating customers' unexpressed needs and concerns
• Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization..
Price: $14.00 [Notify me when price goes down.]

This digital document is an article from Detroiter, published by Detroit Regional Chamber on August 1, 2003. The length of the article is 486 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Customer service; puttin' on the Ritz.(From the President)(Ritz Carlton Hotel Company L.L.C.)
Author: Richard E., Jr. Blouse
Publication:Detroiter (Magazine/Journal)
Date: August 1, 2003
Publisher: Detroit Regional Chamber
Volume: 25 Issue: 8 Page: 7(1)

Distributed by Thomson Gale.
Price: $5.95 [Notify me when price goes down.]

This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on August 1, 1993. The length of the article is 6128 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The experience of the Ritz-Carlton in applying total quality management techniques shows the ability of those in the hotel industry to satisfy the rigorous requirements of the Malcolm Baldridge National Quality Award. Success is attributed to the involvement of top management in the effort, team work and empowerment of employees which supported the hotel management company's drive for quality improvement and customer satisfaction.

Citation Details
Title: How Ritz-Carlton applies "TQM." (Ritz-Carlton Hotel Co.; total quality management)(includes related articles)
Author: Charles G. Partlow
Publication:Cornell Hotel & Restaurant Administration Quarterly (Refereed)
Date: August 1, 1993
Publisher: Cornell University
Volume: v34 Issue: n4 Page: p16(9)

Distributed by Thomson Gale.
Price: $5.95 [Notify me when price goes down.]

Inside the Minds: The Hotel Business is an authoritative, insider's perspective on the ins and outs of hospitality and the future of the industry, on a global scale. Featuring Presidents, CEOs and proprietors representing some of the world's leading hotels, top franchisors, most luxurious resorts and quaintest Inns, this book provides a broad, yet comprehensive overview of the current shape and future state of the industry. Discussing such issues as technology-driven trends, the sheer vulnerability of organizations to the constant ebb and flow of international travel and tourism and the intricacies involved in meeting and exceeding guest expectations, authors raise critical points around the business and offer indispensable advice for success. From the capabilities and characteristics of the successful hotelier to the experts’ own definitions of luxury accommodations, authors explore all facets of the business – beginning to end. From the processes involved in choosing and employing the right people, to attending to the details that transform a hotel stay into a memorable experience, these visionaries articulate the finer points around hospitality now, and what will hold true into the future. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the great minds of today as experts offer up their thoughts around an endlessly demanding and highly rewarding industry..
Price: $26.94 [Notify me when price goes down.]

A whimsical, "children-of-all-ages" story of a little cat orphaned at The Ritz-Carlton Hotel in Boston by her mistress, Dame Tadlewad, who had to fly home unexpectedly to London upon hearing of her father's death. In the frenzy of packing, the cat hid under the bed and was forgotten Then Dame Tadlewad suffered a fatal heart attack on the plane, and the little cat was ALL ALONE!...at The Ritz!.
Price: $18.89 [Notify me when price goes down.]